Quality Management: Fundamentals, Risks, and Practical Application

Quality is not a department or a document — it's a way of managing. This webinar gives you a solid foundation to understand how a quality management system works, what risks you need to control, and how to apply all of this in the real context of your organization.

What will you learn?

• Understand the fundamental principles of quality management and why they are the basis of any ISO system.
• Identify the key concepts of management systems: context, interested parties, risks, and processes.
• Understand the high-level structure shared by all ISO management system standards.
• Apply basic continuous improvement tools such as the PDCA cycle in real organizational situations.
• Lay the conceptual foundations to move towards the implementation of ISO 9001 or other management standards.

Who is it for?

• Professionals starting their career in quality who need a solid conceptual foundation before addressing specific standards.
• Managers and team leaders who want to understand the language and logic of ISO management systems.
• People from any functional area who will participate in the implementation of a QMS in their organization.

What this course includes

• Video sessions with clear explanations of quality management fundamentals applied to real contexts.
• Digital support material with a summary of key concepts and basic continuous improvement tools.
• Participation diploma endorsed by ISOSDRIVE Academy.