Process Management: Tools to Optimize Your Organization

Organizations working in isolated departments create inefficiencies that their customers end up paying for. Process management is the approach required by ISO 9001 and already applied by the most competitive companies — learn how to implement it with concrete tools.

What will you learn?

• Understand the process-based approach of ISO 9001 and how it transforms the way an organization operates.
• Map, characterize, and document your organization's processes using process sheets and flowcharts.
• Design Key Performance Indicators (KPIs) that measure the real efficiency of each process and facilitate decision-making.
• Apply Lean, Six Sigma, and PDCA tools to identify waste and continuously improve processes.
• Identify waste and variations in service and manufacturing processes to eliminate them systematically.

Who is it for?

• Quality and continuous improvement managers who want to implement the process approach in their organization.
• Operations managers who need to measure, control, and optimize the processes under their responsibility.
• Professionals working on ISO 9001 implementation who need to build the process map for their QMS.

What this course includes

• 51 video lessons with practical methodology for mapping, measuring, and optimizing organizational processes.
• Downloadable templates for process sheets, flowcharts, and waste analysis tools.
• Certificate of completion endorsed by ISOSDRIVE Academy.